INTERNAL DOC
Rollout Plan
9-month phased adoption strategy for the AI Ops Platform — targeting an estimated 120 engineers across the platform. Responsible pace, measurable ROI, and full SOC 2 evidence coverage from day one.
michael@aiops:~$
load --doc rollout-plan --target 90pct-adoption --timeline 9-months
TARGET ADOPTION
90–95%
Full company
EXPECTED ROI
$8.4M+
At 120 engineers
SOC 2 EVIDENCE
Day 1
Artifacts start here
Design Principle
This is a responsible rollout, not a big-bang deployment. The pace is intentional: slow enough to do it right, fast enough to demonstrate real value to leadership in 2026. Engineers get time to test, break, and improve the platform before it becomes mandatory. Compliance artifacts are captured continuously, not scrambled together at audit time. Each phase gates the next — no phase is forced until the previous one proves out.
KEY ACTIVITIES
- Hook up real signals — start with NinjaRMM + SentinelOne
- Run daily triage in parallel with old process
- Weekly feedback loops and quick fixes
- Capture first SOC 2 evidence samples
EXPECTED ROI RAMP
$300k – $500k
Proof only
KEY ACTIVITIES
- Full training sessions — 2-hour live + recorded
- Agent Tracker + PII Sanitizer live for everyone
- Shadow AI Gov Console monitoring enabled
- Monthly "wins" reports delivered to leadership
EXPECTED ROI RAMP
$2.8M – $4.2M
KEY ACTIVITIES
- Mandate + gentle enforcement — default console for all new tickets
- Final L1 console goes live
- BrightGauge + ConnectWise integration complete
- Full governance docs + acceptable-use policy signed off
EXPECTED ROI RAMP
$7.5M – $9.5M+
Why This Pace Is Acceptable Rate of Change
📐
Change Management Best Practice
Most MSPs see 30–40% resistance when new tools are forced without a ramp. This phased approach keeps resistance under 10% by giving engineers agency in each stage before enforcement begins.
🛠️
Training and Feedback Built In
Engineers get to test it, break it, and help improve it before it becomes mandatory. The platform you mandate in Month 6 is measurably better than the one you would have mandated in Month 1.
📋
SOC 2 Evidence From Day 1
Real audit artifacts are generated during Phases 1 and 2. When auditors show up you already have 6+ months of clean logs — not a scramble to reconstruct evidence after the fact.
🛡️
Risk Mitigation Before Mandate
Edge-case workflow issues are caught early with a small pilot group. Nothing that breaks in Phase 1 becomes a company-wide incident because the blast radius is 10–15 people, not 120.
Month 3End of Pilot
~$400k realized
Month 6End of Phase 2
~$3.5M annualized
Month 12Full Adoption
$8.4M – $10M+
Based on 120 engineers · 25 tickets/day · 15 min saved/ticket · $120k loaded cost
How to Present This in Your 1:1
RECOMMENDED FRAMING
"The approach is to move at an acceptable rate of change, not a big-bang rollout. Here's the 9-month plan — it gets to 90%+ adoption safely while generating real SOC 2 evidence from day one and millions in productivity by year-end across an estimated 120 engineers on the platform."
⚠️
OPTIONAL EXTENSION
9 months is the sweet spot — it shows momentum without creating chaos. If leadership wants an ultra-cautious path (e.g., a major SOC 2 audit window is approaching), this plan can be stretched to 12 months without structural changes. The phases remain the same; the gates are simply held longer.
"This shows you're thoughtful, not just excited. It also quietly positions you as the natural owner and lead for the next 9 months — and beyond."
ROLLOUT PLAN // AI OPS PLATFORM // KRAWCZYK.CITY