// CyberAdvisors AI Governance Framework
MSP AI
Maturity
Roadmap
SOC 2 Type II Aligned AI Adoption Model
1
Awareness
In Progress
AI understanding and risk identification phase.
Capabilities
Training
Policy Drafting
Use Case Mapping
SOC 2 Focus
CC1
CC2
Toolkit Resources
Governance
Reference
Evidence
Training logs, draft AI policies, risk assessments
2
Experimentation
In Progress
Controlled AI testing in non-production or low-risk areas.
Capabilities
Pilots
Sandboxing
Prompt Libraries
SOC 2 Focus
CC7
CC8
Toolkit Resources
Playbook
Tool
Evidence
Pilot results, risk reviews, approval workflows
3
Operational Use
In Progress
AI embedded in daily MSP workflows.
Capabilities
Ticket Automation
Runbooks
Standardization
SOC 2 Focus
CC6
CC7
Toolkit Resources
Playbook
Interactive
Reference
Evidence
SOPs, access controls, audit logs
4
Integration
Planned
AI connected across systems with secure automation.
Capabilities
API Integration
SIEM Enrichment
RMM Automation
SOC 2 Focus
CC6
CC8
Toolkit Resources
Technical Brief
Tool
Evidence
Integration diagrams, security reviews, change logs
5
Autonomous Optimization
Planned
AI-driven decisioning with human oversight controls.
Capabilities
Self-Healing
Predictive Analytics
Closed Loop Automation
SOC 2 Focus
CC7
CC8
Toolkit Resources
Governance
Interactive
Evidence
Monitoring reports, exception logs, oversight reviews
Stage Status
Complete
In Progress
Planned
Toolkit Resource Types
Playbook / Governance
Reference Document
Interactive / Tool
Technical Brief
SOC 2 Control Categories
CC1–CC2 · Org & Comms
CC6 · Logical Access
CC7 · System Ops
CC8 · Change Mgmt