Engineer Triage
Incident & Alert Console
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P1 Crit
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P2 Warn
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Open Tix
–%
SLA
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MTTA
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Clients Red
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↻ Refresh
C1 · OPS Health
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C2 · Triage
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C3 · Analytics
Charts
30s
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Alert Summary
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Critical
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Security
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Network
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Backup
24h Alert Trend
System Health
→ Live metrics
Platform Health
● LIVE
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Healthy
Operational
Degraded
Critical
Auto-refresh
30
s
Client Risk Overview
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Avg Risk
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With Incidents
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Top Alerting
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Risk Distribution
Active Incident Feed
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Ticket Queue
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P1 Open
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P2 Open
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Queue
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Closed
Ticket Priority Breakdown
Pri
Client
Issue
Engineer
SLA
Status
Engineer Workload
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Available
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Busy
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Overloaded
Open vs Closed per Engineer
Client Incident Details
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API Status & Automation
Integrations
Quick Actions
7-Day Alert Volume by Platform
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Total 7d
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Peak Day
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Resolved
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Daily Avg
Stacked Volume — Last 7 Days
SLA Performance
–%
Overall
–%
P1
SLA by Priority (30d)
MTTA / MTTR Trend — 14 Days
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MTTA (min)
Acknowledge
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MTTR (min)
Resolve
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Escalations
This week
–%
First Pass
Resolution
MTTA vs MTTR Over Time
Incident Heatmap by Hour
Incidents by Hour of Day (Last 7d)
Ticket Flow — Opened vs Closed
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Opened 7d
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Closed 7d
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Backlog
–%
CSAT
Ticket Opened vs Closed (7 Days)
Client Health Distribution
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Healthy
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Critical
Score Buckets
Detail
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