MSP · Three Console SOC Model

SOC Realtime Triage REAL-TIME TRIAGE CONSOLE

–Critical

–Warnings

–Incidents

–Tickets

–At Risk

–Env Score

◌ SIM

–

CONSOLE 01

Global Operations Health –

System Health · Client Overview · API Status

CONSOLE 02

Real-Time Triage –

Critical Alerts · Incident Feed · Client Health Grid

CONSOLE 03

Automation & Response –

Incident Context · Security Actions · Scripts

Global System Health

–

Client Overview

–

SLA & Ticket Summary

–

Open Tickets

–

Closed Today

–

SLA Compliance

7-Day Alert Volume

Environment Score

–

API Status

System Health

Critical Alerts

–

Malware

–

Firewall

–

Net Outage

–

Bkp Fail

Active Incident Feed

–

Client Health Grid

–

Ticket Queue

–

Incident Context

24h Alert Volume

Select Incident

Security Actions

Endpoint · EDR · Identity

Network Actions

Auvik · FortiGate · RMM

Ticket Actions

Automation Scripts