Real-time visibility into technician utilization, overtime patterns, after-hours work, and composite burnout scores. Identify at-risk staff before they quit — and match open ticket demand to certified skillsets.
Each card shows a technician's burnout score, billable utilization, overtime hours, after-hours sessions, and open ticket queue. Data sourced from GET /v4_6_release/apis/3.0/time/entries and ticket APIs via ConnectWise PSA.
Weekly billable utilization % per technician over the past 8 weeks. Red = over-utilized (>90%), orange = high (75–90%), yellow = target zone (60–75%), green = healthy (<60%). Columns are weeks, rows are technicians.
Overtime trends, burnout score distribution, ticket velocity vs headcount, and after-hours work patterns across the full technician team.
Certified skill coverage vs open ticket demand by technology stack. Flags skill gaps, expiring certifications, and single-points-of-failure (only one tech certified in a critical area).