Build a structured KB article step by step. Fill in the details and generate a fully formatted article — ready to copy or export.
$~/platform/kbkb-builder --mode article --wizard
◎ DEMO MODE — articles generate locally and are not persisted to a backend · Configure proxy to enable KB API persistence
MSP AI Platform · Internal Tools
KB Article Builder
Knowledge Base · Build Pipeline · v2.0
Build a structured KB article step by step. Fill in the details and the builder generates a fully formatted article — ready to copy into the Knowledge Base or export as plain text for tickets and documentation.
🚀 Deployment Guide🔧 Break-Fix📋 Policy / Config
01
Article Info
02
Symptoms
03
Procedure
04
Notes & Tags
05
Review
Step 01 of 05
Article Info
Set the article's identity — its title, type, category, and who it's for. This becomes the header of the finished article.
Title is required
Author name is required
🚀
Deployment Guide
Step-by-step install, onboarding, or setup of a tool or service
🔧
Break-Fix
Troubleshooting an error, failure, or incident with a known resolution
📋
Policy / Config
Standards, configuration references, compliance baselines, or policies
Select an article type
Category is required
Basic
L1 / any tech can follow
Intermediate
L2 — some context needed
Advanced
L3 / senior engineer
Axcient
ShadowProtect
Cisco Umbrella
Intune
M365
Entra ID
CrowdStrike
Windows Server
Windows 10/11
macOS
Ninja RMM
ConnectWise
Other
Server 2016
Server 2019
Server 2022
Win 10
Win 11
macOS
iOS
Android
All Platforms
Step 02 of 05
Symptoms / Overview
What does the tech see that tells them to use this article? List each symptom or trigger scenario individually.
Add at least one symptom or overview entry
End users
All users at client
Server / infrastructure
Admin / IT only
Specific application
New deployments only
Low
Non-critical. Workaround available or no active outage.
Medium
Degraded service. Client is impacted but functional.
High
Critical. Data at risk, outage, or security incident.
Step 03 of 05
Procedure / Steps
Build the procedure step by step. Use the CMD field under each step to add a command, path, or code block — it renders separately in the finished article.
Add at least one step
Under 15 min
15–30 min
30–60 min
1–2 hours
2+ hours
Variable
Step 04 of 05
Notes, Warnings & Tags
Add any important callouts, caveats, or gotchas — and tag the article so it's searchable and categorized correctly in the KB.
Add at least one tag
Suggestions:
windows
server
backup
security
networking
azure
m365
active directory
dns
vss
endpoint
powershell
Step 05 of 05
Review & Finish
Review the article before submitting. The preview below shows exactly how it will appear in the Knowledge Base.